Help & Troubleshooting

 

 

Click on any of the frequently asked questions to read its answer.
 
Why don’t I see the Toolbar TV on my browser?
How can I move the Toolbar TV to a different location?
Why don’t I see the Toolbar TV listed in the Internet Explorer toolbars list?
Does the Toolbar TV conflict with my browser or other add-ons?
I installed the new version of Microsoft Internet Explorer 6. Why doesn’t the Toolbar TV icon appear on my browser?
I’m trying to uninstall the Toolbar TV but keep getting an error message. What should I do?
Why did I get a page that says “The page you’re looking for was not found”?
Do I need to pay for using the Toolbar TV?
When will you have the Toolbar TV available for other platforms?
Do you support MSN Explorer?
How can I contact technical support?
How do I uninstall the Toolbar TV?
 

Why don’t I see the Toolbar Tv on my browser?

 
If you have installed the Toolbar TV and do not see the icon, or you installed a new version of Internet Explorer and the toolbar TV is no longer displayed, go to View > Toolbars and click on the Toolbar TV option. If you don’t see the Toolbar TV listed, follow the instructions below.
 

How can I move the Toolbar TV to a different location?

 
Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option.
 
You can change the location of the Toolbar TV on your browser by clicking and dragging the vertical separator bar to the left of theToolbar TV icon by placing the Toolbar TV in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser.
 
Please note that, as with all of Internet Explorer’s toolbars, you can only move the Toolbar TV to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.
 
 

Why don’t I see the Toolbar TV listed in the Internet Explorer toolbars list?

 
Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The  Toolbar TV may be listed under the name ‘Radio’ (usually the second such listing). Go to View > Toolbars and click on the second Radio option.
 

Does theToolbar TV conflict with my browser or other add-ons?

 
No, the Toolbar TV is designed to run without affecting any other system add-ons.
 

I installed the new version of Internet Explorer (6.0).
Why doesn’t the Toolbar TV icon appear on my browser?

 
In Internet Explorer, go to View > Toolbars and check that the Toolbar TV option is selected. If not, select it.
 
 

I’m trying to uninstall the Toolbar TV but keep getting an error message. What should I do?

 
Install the Toolbar TV again and then uninstall it.
 

Why did I get a page that says “The page you’re looking for was not found”?

 
If your toolbar TV is currently active and you got to a page with the message “The page you’re looking for wasn’t found” next to the logo and name of your toolbar publisher, it means the following: Your toolbar TV has detected that the page you were navigating to was not found, so you got to an alternative, more helpful Search page instead of the generic page usually displayed (called a 404 or DNS error page). Your search automatically appears, so you can just click Search to try again. If you’d rather, you can type in a different search. To disable this feature, please click the Toolbar Options item in the drop-down menu under your toolbar’s logo, open the Additional Settings tab, and clear the check box next to the text Fix “page not found” errors. Please note that this feature may not be available for all TV toolbars.
 

Do I need to pay for using the Toolbar TV?

 
No, the Toolbar TV is free of charge.
 

When will you have the Toolbar TV available for other platforms?

 
We are currently looking into the feasibility of implementing the Toolbar TV for other platforms. Check our web site or forum for the latest updates.
 

Do you support MSN Explorer?

 
At this time the Toolbar TV does not work with MSN Explorer.
 

How can I contact technical support?

 
If you are experiencing any problems or have a question about the Toolbar TV that is not covered in our online help then feel free to contact us.
 

How do I uninstall the Toolbar TV?

 
To uninstall the Toolbar TV from your Internet Explorer do as follows:

  • Open your computer’s Control Panel then select “Add or Remove Programs”.
  • Find Toolbar TV in the list of installed applications and click on it.
  • Click on the “Change/Remove” button.